Frequently asked questions

Browse our shop, add what you want to your cart, and check out as a guest. We do not require an account at launch. If you prefer to message us, you can also order through our Facebook, Instagram, or TikTok channels, or call us at 0935 393 2213.

Yes. You will receive an email confirmation as soon as your order goes through. If you do not see it within ten minutes, check your spam folder and then write to us so we can resend it.

You can change the delivery details, but you cannot cancel. Once payment is confirmed, orders are final and cannot be cancelled or changed for a refund. If you need a different delivery address, date, time, or recipient, message the kitchen with your order number and the new details. We can make the change as long as the kitchen has not started preparing your order, so write to us as soon as you can. The full conditions are in our terms of service.

We deliver within Metro Manila and Rizal through Lalamove or Grab. You can also pick up your order free at our Cainta kitchen. See our shipping page for the full details.

Momilo Mio does not add a shipping fee to your order. For delivery within Metro Manila and Rizal, you book Lalamove or Grab and pay the courier directly. Store pickup at our Cainta kitchen is free. See our shipping page for the full details.

You choose your delivery or pickup date at checkout. Store pickup is ready the same day for in-stock items ordered before 6:00 PM. Cakes, pre-order items and all deliveries need a day. Metro Manila and Rizal orders booked through Lalamove or Grab arrive on your chosen date. We are not liable for courier-side delays.

Yes. Pick your delivery or pickup date at checkout; you can book up to 14 open days ahead. We time the bake so your pastries are fresh on that day. If you have a preferred time, write it in the special instructions and a baker will confirm it with you.

All orders ship in a kraft box with food-safe ice gel and an insulated liner. Our packed boxes stay safe at room temperature for about eight hours, which comfortably covers same-day delivery within Metro Manila and Rizal. Once your order arrives, transfer chilled items such as yema cake and caramel cake to the fridge within an hour.

Shelf life varies by product. Cheese pie keeps for 25 days, chocolate walnut pie for 30 days, red velvet crinkles for 17 days, chocolate crinkles for 23 days, butter garlic sticks for 2 months, peanuts for 4 months, ensaymada for 5 days, and yema and caramel cakes for 5 days when chilled. Keep yema cake and caramel cake refrigerated. Everything else keeps at room temperature in a cool, dry place, away from heat, humidity, and direct sunlight, with no need to refrigerate.

Yes. Momilo Mio is Halal Certified, and the certificate covers our full catalogue.

Yes. Momilo Mio is FDA Licensed to Operate, holding a valid License to Operate (LTO) issued by the Food and Drug Administration of the Philippines.

Our pastries are made with common bakery ingredients including wheat, dairy, eggs, and tree nuts (walnut in the chocolate walnut pie, peanuts in our peanut SKUs). If you have a specific allergy, please message us before ordering and we will confirm whether the SKU you want is safe for you.

Not at the moment. Our recipes use wheat flour and dairy, and we do not have a separate gluten-free or dairy-free production line. We will announce new SKUs through our newsletter if that changes.

Fill in the reseller application form and one of our Sales team members will call you to walk through the program, answer your questions, and confirm the next steps.

Resellers get a discounted rate that scales with order volume. The exact pricing is shared on the discovery call, so please complete the application first.

Yes. The minimum order quantity is shared on the discovery call along with reseller pricing, because the right MOQ depends on the products you plan to carry.

Yes. After you submit your consolidated order, the kitchen prepares your products fresh and arranges delivery to you. Delivery terms and lead time are confirmed during onboarding.

GCash and BDO bank transfer. Card and GrabPay checkout is rolling out; if you do not see the online payment option yet, choose Pay on confirmation and a baker will send you the payment details and confirm your order.

Card, GCash and GrabPay checkout is rolling out now. If you do not see the online payment option yet, choose Pay on confirmation and a baker will arrange payment with you directly.

Not at the moment. All orders are paid upfront through GCash or BDO bank transfer so we can confirm the order before the kitchen bakes it. We will revisit cash on delivery once we have a stable courier integration.

Yes. Tell us in your order notes that you need an official receipt and we will issue one. For corporate or bulk orders, send your billing details before you check out so we can prepare the paperwork in advance.

If your GCash or bank transfer does not push through, your order stays on hold and we will not start baking. Send the corrected proof of payment as soon as you can; if the deadline passes, the order is automatically cancelled and you can place a new one.